Refund & Return Policy – Kahara

We want you to love what you wear. If something isn’t right, our return and refund policy is here to help.

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1. Eligible Products

Returns are accepted for:

- Dresses  

- Co-ord Sets  

- Crop Tops  

- Maxi Skirts  

2. Return Eligibility

To qualify for a return:

- The product must be unused, unworn, and unwashed.  

- All original tags and packaging must be intact.  

- Return request must be made within 7 days of delivery.  

3. Non-Returnable Conditions

Returns will not be accepted if:

- The item shows signs of use or damage.  

- Tags are missing or removed.  

- The request is raised after the return window.  

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4. How to Request a Return

To initiate a return:

- Email us at queenfashionamzon@gmail.com  

- Share your Order ID, product details, and reason for return  

- Attach clear images of the product  

Our team will review your request within 2–3 business days and guide you further.

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5. Refund Policy

- Refunds are processed after the product is received and inspected.  

- Once approved, the refund will be issued within 5–7 business days.  

- Refunds will be made to the original payment method.  

- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit.  

6. Exchange Policy

- Exchanges are available for size issues or defective products, subject to stock availability.  

- If the requested size is unavailable, a refund will be issued instead.  

7. Damaged or Incorrect Product

If you receive a damaged or wrong item:

- Contact us within 48 hours of delivery  

- Share photos/videos for verification  

A replacement or full refund will be arranged.

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8. Shipping Charges

- Return shipping charges may apply depending on the reason for return.  

- No charges will be applied if the return is due to a defective or incorrect product.  

9. Customer Support

For any assistance, contact us at:  

📧 queenfashionamzon@gmail.com

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Thank you for shopping with Kahara.